Manage Your Account. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability. Not ideal when the Connect app only occasionally decides to recognise the hub. With WiFi Max, we want to make sure youâll enjoy download speeds of at least 30Mbps in every room â if you donât, weâll send you one of our signal-boosting mesh WiFi Pods. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. . I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. However, the connect app directs me to the website, the website doesn't have an order link. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldnât let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really donât understand wh. Switched On. 3 weeks ago. However they can be chargeable depending what package you on. Tap Start the scan. Then Start the scan again. Please try following the instructions <<< here >>>. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. · While connect to WiFi, Tap Iâm ready. Start the Scan (do this in every room) Scan complete. If the scan picks up that you need a pod it will allow you to order some. Tap Start the scan. Kind regards, Ilyas. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . on â17-06-2022 22:08. . The VM Connect app advised to order the WiFi pods, but with no information on how to do this. 1 ACCEPTED SOLUTION. It says as a volt customer I can have up to three. I have spent house on the phone getting nowhere to order the pods. I loose WiFi connection completely from half way down my hallway and need the signal to. Scan complete, Tap continue. Options. You can add WiFi Max to any deal that doesnât have Volt (M50 Broadband or. But only if the speeds are consistently below 20Mbps in that room. If everythingâs okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Virgin Phone Switchover. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Whilst they may be included in the package, a pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Am on 1GB, very weak signal in partners office and constantly disconnecting. My Virgin Media App. Regards, Steven_L. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. While connected to WiFi, Tap "Iâm ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. My Virgin Media. Options. While connect to WiFi, Tap Iâm ready. Typically, extenders are linked through a wired port using an Ethernet cable. Networking and WiFi. I have merged them now. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. I will send a private message - watch out for the purple envelope. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure youâre on the best connection. Hi I've been upgraded to Volt but can't see anything on my broadband account on the app, its just a blank page. Networking and WiFi. Virgin Media. When your household is with Virgin Media and O2 youâll get supercharged speeds, data and WiFi. . Stay safe online. The mesh wifi pods now come with a speed guarantee . Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The best way to get a pod order is download the Virgin Connect app, from here do a scan. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isnât the simple plug and play option of the Pod (s). Reply. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Scan complete, Tap continue. Have replied to your PM and awaiting your response. If that doesnât do the job, weâll send you up to a total of 3. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. ⢠Scan complete, Tap continue. I'm a Very Insightful Person, I'm. đ I will assist you on this and send a private message. Stream from Virgin Media. You need to use the Connect app. Re: Order WiFi pods. At least 30Mbps download speeds in every room or £100 one-off credit. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. So whether it's technical issues, hub problems or you need support, weâll help you with our complete set of general help guides and answers. Take control of your WiFi: ⢠Run a super-intelligent WiFi home scan to test speeds all around the home ⢠View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. TV on the go. Networking and WiFi. The app should detect low signal and allow you to order them straight from there. Tap Add a room, Tap the room you're in. Account - Mobile. Can anyone help. Hmmm thanks for that but that isn't quite how the conversation went. -. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. 500. Apologies for the delay in responding. Tap Start the scan and then. Sorry to hear of the issues with the attempts to order Wi-Fi pods. Complaints. My. No setup fee. Smart Wi-Fi Pod Support. 4 rooms showed the. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. However they can be chargeable depending what package you on. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. If everythingâs okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If you need any further help after doing this, let us know. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. However they can be chargeable depending what package you on. Hi, I am a new customer. Networking and WiFi. 0 Kudos. Tried to order wifimax pod from my account but it asks me to chat to someone. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. Please let me know how you get on. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Account - Cable. Email. If not. QuickStart, set up and connections. However it will be chargeable if your on a lower tariff. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. Thank you for posting about your issues with the Wi-Fi Pod. HI had virgin media installed on Saturday. Pod will need reactivating on the New Hub - on your account so. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. The pods can only be sent out one at a time too. The signal is great at the front of the house but very poor at the rear. In 'my virgin media' account it says to order from the VM connect app. 0 Kudos. Tap Start the scan. . Please help. Virgin Media help and support. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Hmm. Once youâve linked the Virgin Media Connect app to your Hub 3, 4 or 5, youâll see your network details on the Home tab of the app. If the scan picks up that you need a pod it will allow you to order some. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. Tap Add a room, Tap the room you're in. Tap Optimise WiFi now if an option. They can also use your homeâs electrical wiring to transmit the signal, like our Powerline. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. Stream from Virgin Media. ⢠Then Start the scan again. Tried to call but no go there either. Easy to set up, coverage has. While connect to WiFi, Tap Iâm ready. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Any issues, please make your own Forum thread as easier to help đ. đđź I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. About our help and support page. The app should detect low signal and allow you to order them straight from there. To install a mesh WiFi Pod, follow these simple instructions in our installation guide . Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. SpeedHi BenHawkeye . I have arranged for your 2nd pod to be delivered and you can track this online. SpeedHow to perform the scan and order the wifi pods when using the Connect app. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods đ Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Wi-Fi extenders. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. No setup fee is available on all bundles, broadband & phone, and broadband only packages. . It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Once this has been done, additional Pods can be ordered via the. While connect to WiFi, Tap Iâm ready. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. Verdict. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Then Start the scan again. a month ago. ⢠Start the Scan (do this in every room) ⢠Scan complete. You can order WiFi pods from the Virgin Media Connect app. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. They are free on Volt, 1GB or Oomph bundles. This promotion means you wonât pay the usual setup fee of £35. It says as a volt customer I can have up to three. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Virgin TV 360. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Please remain in contact there and we will do our best to help. Take control using the Connect app. QuickStart, set up and connections. The pods are only free for volt customers and 1gig service. The pods can only be sent out one at a time too. Tap Start the scan. When your household is with Virgin Media and O2 youâll get supercharged speeds, data and WiFi. · Then Start the scan again. Pod will need reactivating on the New Hub - on your account so. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. And sorry that you require a pod. Hi Sorry to see you are having problems ordering the wifi boosters. Weâre so confident in this technology that weâve launched. Sign in . Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. SpeedOur new WiFi Max service allows you to have up to 3 pods. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Here youâll find all the help you need for Virgin Media related problems and issues. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Browse Virgin Media Virgin Media Community. i don't have time to sit on a call to customer service for an hour. Tried to order wifimax pod from my account but it asks me to chat to someone. Please look out for the purple envelope in the top right of your screen. Tap Start the scan and then. Hi stiffers . I can see you are currently in PMS with a member of our team to resolve this. Scan complete, Tap continue. Inefficient, extremely poor designed process. Networking and WiFi. The app does not allow me to scan in the bedroom as it does not pick up the wifi at all. We're here to help. Further exclusions & legal stuff apply. - 5289462. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. Account - Cable. Complaints. Change or cancel your package. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you do want to invest in better equipment, you would need to get either a⌠(1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Wait 2 mintues for Scan. · While connect to WiFi, Tap Iâm. The pods can only be sent out one at a time too. ⢠While connect to WiFi, Tap Iâm ready. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Re: WiFi Pods order. However they can be chargeable depending what package you on. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Options. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when itâs over 3. Take control of your WiFi: ⢠Run a super-intelligent WiFi home scan to test speeds all around the home. And to help keep things ticking over, you get Intelligent WiFi service included and weâll provide up to three signal-boosting mesh WiFi Pods (if theyâre required) to extend your network â at no extra cost with Gig1 Fibre Broadband and our Volt packages. Sorry to see you are having problems ordering the wifi boosters. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. Account - Mobile. Kindest regards, David_Bn. While connect to WiFi, Tap Iâm ready. QuickStart, set up and connections. Please do get in touch if you require any further assistance, and we will be happy to help. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. No setup fee. any help would be. But only if the speeds are consistently below 20Mbps in that room. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. In 2 rooms in the house we are getting below 20mbs and in one room, weâre getting no connection. Hi , Thank you for your post and welcome to our community forums. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Start the Scan (do this in every room) Scan complete. The mesh wifi pods now come with a speed guarantee . You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. However they can be chargeable depending what package you on. If youâd like to change the delivery date of an order that has already been dispatched, youâll need to contact the courier directly. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Scan complete, Tap continue. See all your connected devices and pause WiFi to individual ones whenever you like â perfect for when itâs the kidsâ bedtime. Re: Order Wi-Fi pods on â21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. V6. Use the VM connect app or give customer services a call. The pods can only be sent out one at a. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf youâre not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. QuickStart, set up and connections. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure youâre on the best connection. Download the Virgin Media Connect app to scan the area to discover whatâs getting in the way of your WiFi and chat with an agent about any issues. 3 months, 5 failed installations, wrong bundle, still no WIFI - losing my mind! in QuickStart, set up and connections 7 hours ago; Connection to Oculus 2 in Networking. Wi-Fi Pods. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. The WiFi signal needs boosting upstairs. You can also check out how all your WiFi Pods are doing â see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Networking and WiFi. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Virgin Media. They are free on Volt, 1GB or Oomph bundles. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I canât do it as my Wi-Fi keeps cutting off. If you have no luck with the app you can call 0800 064 3850 to order. Check out the purple envelope in the top right hand corner for a private. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Then Start the scan again. Sorry to hear that you've been unable to order your pod via connect app. Help with Volt. Wi-Fi extenders are devices that increase the range of the Hubâs wireless signal, giving you a stronger and more stable connection over more of your home. Forum; Apps. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Switched On. Kind regards Jodi. SpeedQuickStart, set up and connections. Start the Scan (do this in every room) Scan complete. Pick a category to get started. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isnât compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. đđź I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. If so, Tap Optimise. Virgin Mobile. Entertain me; Broadband Deals. I know I have. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. The only problem is duri. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. QuickStart, set up and connections. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Tuning in. Tap Add a room, Tap the room you're in. Tap Add a room, Tap the room you're in. Then Start the scan again. Hi @Zahra_m27 . As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. VM will only send out one at a time, and there must be at least 7 days before ordering each one. TV. Please do get in touch if you require any further assistance, and we will be happy to help. It seems the only way forward is to create this post. If the scan picks up that you need a pod it will allow you to order some. Speed. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Virgin Phone Switchover. Take a screen shot of the results. Hmmm thanks for that but that isn't quite how the conversation went. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Thanks newapollo. Virgin Mobile. Wait 2 mintues for Scan. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Stream from Virgin Media. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. 0 Kudos. Forum; Apps. Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. Please let us know if you need any further help and we will be happy to assist. You can even reboot your Hub from the comfort of your sofa. John. an hour ago. Tap Add a room, Tap the room you're in. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. I'm going round in circles trying to get a pod online or within the My Connect app. ⢠View, manage and even order WiFi Pods*. On my android phone it just tells me it can't see the hu. Wait 2 mintues for Scan. Tap Add a room, Tap the room you're in. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Wait 2 mintues for Scan. VM will only send out one at a time, and there must be at least 7 days before ordering each one. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Hi @Pinkle89 thanks for getting back to us. Phone. The home scan feature will guide you from room to room to. If running through the app checks, it's not offering you the option to order the pods then chances are the Hub is showing that the connected devices don't need the. Stay safe online. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. My Virgin Media App. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. Have you followed the set up instructions and troubleshooting that's detailed her. Please let us know if you need any further help and we will be happy to assist. Our new WiFi Max service allows you to have up to 3 pods. Manage Your Account. Stay safe online. If the scan picks up that you need a pod it will allow you to order some. Thanks for reaching out to us. Tap Add a room, Tap the room you're in. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Reply. Networking and WiFi. About our help and support page. Scan complete, Tap continue. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. ⢠While connect to WiFi, Tap Iâm ready. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. In response to Lee_R. I have spent an hour looking through the VM website and I can - 5149114. on â08-05-2023 21:07. Then Start the scan again. Take control of your WiFi: ⢠Run a super-intelligent WiFi home scan to test speeds all around the home. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. SpeedWait 2 mintues for Scan. Patiently looking forward to a FTTP choice in my area. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi @alela .